Sunday 28 July 2019

Providing Healthcare Post Acquisition Integration

By Raymond Stewart


Throughout the year companies will merge and combine resources. When they do, there is a lot of work ahead as they start to put together the various systems that each one uses for everything from human resources to customer service. In some cases, the new company will simply move everyone to the other system. Most cases will require migrating data and programs to benefit the new company. One area that needs to be carefully handled is the healthcare post acquisition integration. This includes moving employee data around and most importantly figuring out what and how to offer in health care plans to the employees. Discord can happen if it is not handled the right way.

Human resource technology is used to control and track employee information. This includes the benefits that each employee receives. When two companies merge, their systems will probably have different styles and methods. Getting all the records into a single database is often difficult because the labels and information are different. The database may need to be modified to cover the information of both sets until it can be combined under a single standard.

When two companies merge, they usually have different providers and plans. Making the decisions on what to offer requires input from both the executives and the employees to be successful. One plan may have more options but be more costly to the company or worker. The other plan may have fewer options but be desired because it is cheaper for everyone. No one wants to lose benefits they are used to, so this will take some time and navigation.

To be successful, the benefits need to be reviewed by both companies. The insurance companies can be expected to send a rep to renegotiate rates and options for the employees. With a larger pool, the rates could change quite a bit. This is a process that could take months and should not be rushed to avoid having an employee revolt.

Keeping employees happy and involved is critical to success. Conducting a survey is a great way to get input from the workers from both companies to find out what they liked and disliked about their plans. This will give HR an idea of what the most important aspects are and help them create a new plan that will keep most people happy and with the company. Being able to participate is a sure way to give employees value in the process.

Signing everyone up on the new plan requires assistance. Insurance forms are notoriously difficult to complete. Having representatives from the company help both HR staff and workers get signed up on the new plan helps reduce the stress this can cause. Most employees will need to consider different options based on their own family situations and may need to discuss it with their family before signing up. Having a solid deadline and help along the way will make a smooth transition.

Once everything is in place, it is time to have another survey. This one will help point out flaws in the system of signing people up. It can also provide feedback on how satisfied everyone is with the new plan. Don't expect everyone to be thrilled, but you can gauge if the new plan works for the majority of people based on the cost and options.

Mergers are a complicated and cumbersome process. Keeping the employees happy is something that can be accomplished by including them in the process of setting up new health care plans and getting everyone signed up together. Losing a valued benefit will cause discord and knowing this can prevent a revolt from valued staff.




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