Monday 1 January 2018

With Superior Business Telephone Systems Surrey BC Companies Can Provide Better Service

By Michael Gibson


The nature of business has changed. Today, even smaller companies compete on a global scale. Technology has opened up new markets and competition is fiercer than ever before. Businesses need to be innovative to survive. They need to react quickly to the fast changing needs of their target markets. They need superior communication abilities to keep all their role players in the loop at all time. This is why, when in need of the best business telephone systems Surrey BC companies opt for VoIP.

Communication through the internet is not a new idea at all. It never really took off in the beginning, however, because it would only work where users had access to the internet. In the early days of the internet access was restricted to small areas and the access speed and reliability of the connection was not satisfactory. This has changed, however, and today anyone can access the internet just about everywhere. VoIP became extremely popular.

VoIP service providers claim that their clients will save a lot of money when switching. It turns out that these promises are valid. Some new VoIP clients say that they have managed to cut their previous communications bills in half. But these savings are only half the story. VoIP users are much more productive. This inevitable lead to higher levels of efficiency and customer satisfaction rating which, in turn, eventually reflect on the bottom line.

The single biggest drawback of older telephone systems is that they require users to be physically present at their desk when they make or receive calls. If the user was away from his desk, the caller had no choice but to leave a message. This led to poor service standards and lost business. With VoIP it does not matter where the user is. As long as he has internet access he can use all the features of the system

VoIP is flexible in regards of the devices needed to access the system Any smart device can be used. Users can use their laptop computers, tablets or smart phones to use the system. Even better, they do not have to use the same device consistently. They can use whatever device is most convenient at the time. The user information and records are stored in the cloud and is available as soon as the user accesses the system.

People got used to features such as voice mail, call forwarding and even conference calls. VoIP users still have all these features, but they have many others too. They can transfer calls to remote users, they can hold video conferences, transmit data to other users, use voice to mail and voice to fax facilities and they can access comprehensive communication statistics.

Older systems required a large initial capital outlay because a separate hardware installation was needed at every branch or location. Each installation had to be manned by an operator. With VoIP only one central installation is required. No operators are necessary. Maintenance cost is therefore very low. Best of all, the entire system is hosted by the service provider who remains responsible for upgrades.

It seems as if VoIP will become the new industry standard when it comes to communication. Ongoing technological developments will probably further enhance the efficiency and popularity of VoIP. For users, VoIP is a complete win win situation.




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