Monday 22 January 2018

Policies Put In Place By Tommy Car Wash Systems To Uphold Clients Loyalty And Frequency

By Michelle Scott


In every business set up, owners try to fit in the market and remain competitive. Despite the improved technology it is necessary to remain firm. Technology has played a significant role in any business set up. Increased efficiency and productivity are the main advantages. Despite this, it is important for a business to maintain their loyal customers. For this reason, Tommy car wash systems have implemented policies that help to maintain their faithful clients.

They have come up with a way that will help uphold their esteemed clients without losing them to other facilities. They have developed the club and membership programs. These programs ensure that their clients pay less per wash. This has motivated many clients to wash their cars more frequently unlike before. The monthly VIP membership offers great deals to its users. Due to this, the customers feel appreciated and will keep coming back for more services.

The development of VIP lanes has helped a major deal in maintaining congestion. Clients prefer to seek services where they do not have to be kept waiting for long hours. The lanes have helped reduced congestion. Long queues are a turn off to many potential clients. These lanes are particularly meant for the faithful and potential clients. As a result, they feel more appreciated and wanted. This will help maintain many clients.

Tommy car wash is popular for the many activities they participate in the community. These events maybe sponsorship programs or communal activities such as charities. This has helped build a close relationship with the neighboring community. The community members act as boosters and cheerleaders of the facility. They get attached to the facility and become a part of it. As a result, it helps build the name of the car wash among many people.

The development of paid apps is yet another important component. They have established two payment apps, Tommy Express App and a Monthly Club App. The application can easily be installed on the smart-phones of their clients. It works with recognition systems of license plates. These apps have made it easier to make payments without necessarily interacting with any employee. This has helped save a lot of time and long queues

Many people would not want to spend their time stuck in queues waiting to be attended to. As a result, the firm has put in place modern equipment that facilitates the speed up of the cleaning process. The increased speed has had a positive effect on the operations. Most people will prefer to seek services from Tommy since they are time conscious. As a result of the increased processing speed, most loyal customers will always seek their services.

The firm ensures that it has the best staff. Their staff is qualified and also has experience in customer service delivery. They work to ensure that the needs of a client are met. They ensure that they maintain a positive relationship with them. They listen to their needs and undertake to them. This will help maintain loyal customers.

The quality of services rendered is also essential to maintaining customers. For this reason, Tommy ensures that they provide the best services to their clients. They give the cars a spotless face with minimum effort.




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